Our Commitment to You
You the customer are the most important element of a successful music festival. We aim to maintain your trust and confidence by putting you in control.
For example, if you:
purchase a ticket to one of our events, we will use the information you provide to fulfil our obligations to you in delivering that service, and where you have told us to, keep you up to date with the latest news or about other events that may be of interest to you; and
If you choose to stop receiving news or marketing information, you can change your preferences within your account or just click the unsubscribe tab in the emails you receive, or contact us and we will do it for you.
More details are listed below.
EP collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites and social media. EP collect and use your information for lots of reasons such as helping you get into the shows that you love, sharing news, for marketing and as otherwise required by law.
You can choose whether to receive marketing from us. You also have the right to access information we have about you.
We make sure your information is protected and delete it securely when we no longer need it or if you ask to be removed from our database.
Please get in touch at firstname.lastname@example.org if you have any questions or feedback.
We collect contact and billing information when you create an account, purchasing a ticket or merchandise.
When you use our website, we collect information such as browser and device you are using, your IP address, you location, the site you came from, what you did and didn’t use our site for, the site you visit when you leave us.